Refund Policy

At Unmasked & Becoming, we want you to be completely satisfied with your purchase.
This policy covers returns, exchanges, and refunds for products

purchased through our website or via our sales partners,

including Amazon and Shopify.

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a confirmation email with your order details once your order is placed.

For Shopify and Website Orders:

Standard Shipping (Domestic): 3–7 business days
Expedited Shipping (Domestic): 1–3 business days
International Shipping: 10–21 business days, depending on customs clearance and destination

For Amazon Orders (Journals Only):

Shipping fees are calculated at checkout based on the shipping method, weight, and destination.
Free shipping promotions may apply as indicated on the product or during checkout.
Import duties, taxes, or additional fees for international orders are the responsibility of the buyer.

Shopify and website orders: You will receive a tracking number via email once your order has shipped.
Amazon orders: Track your order directly through your Amazon account.

We are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control.
If your package is lost in transit, please contact us at unmaskedandbecoming@gmail.com so we can assist with claims or replacements, subject to the carrier’s policies.

Amazon Products (Journals Only):

Returns are accepted within 30 days of receipt.
Items must be in original condition for a full refund or replacement.
Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.

Shopify Products:

Returns are accepted within 30 days of delivery.
Items must be unworn, unused, and in original packaging for exchanges or returns.
Return shipping costs are the responsibility of the buyer, unless the product is defective.

Gift cards, downloadable products, and personalized/customized items (unless defective) are non-refundable, regardless of the platform.

For any questions about shipping or delivery:

Unmasked & Becoming

Website: unmaskedandbecoming.com