Shipping Policy

At Unmasked & Becoming, we aim to get your products to you quickly and safely.
This policy covers shipping, delivery times, and related responsibilities for purchases made
through our website, Shopify, and Amazon

1. Order Processing

Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive a confirmation email with your order details once your order is placed.

2. Shipping Methods & Estimated Delivery

For Shopify and Website Orders:

Standard Shipping (Domestic): 3–7 business days
Expedited Shipping (Domestic): 1–3 business days
International Shipping: 10–21 business days depending on customs clearance and destination

For Amazon Orders (Journals Only):

Shipping times and options follow Amazon’s delivery estimates.
Prime members may receive faster shipping according to Amazon’s policies.

3. Shipping Costs

Shipping fees are calculated at checkout based on the shipping method, weight, and destination.
Free shipping promotions may apply as indicated on the product or during checkout.
Import duties, taxes, or additional fees for international orders are the responsibility of the buyer.

4. Tracking Your Order

Shopify and website orders: You will receive a tracking number via email once your order has shipped.
Amazon orders: Track your order directly through your Amazon account.

5. Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control.
If your package is lost in transit, please contact us at unmaskedandbecoming@gmail.com so we can assist with claims or replacements, subject to the carrier’s policies.

6. Returns & Exchanges

Return requests must be made within 14 days of delivery.
Items must be unworn, unused, and in original packaging for exchanges or returns.
Journals, planners, and printed items are only returnable if damaged, defective, or incorrect.
Return shipping costs are the responsibility of the buyer unless the product is defective.
Refunds will be issued to the original payment method after inspection of returned items.

7. Contact Us

For any questions about shipping or delivery:

Unmasked & Becoming

Email: unmaskedandbecoming@gmail.com

Website: unmaskedandbecoming.com